SephoraClaus.com: Granting a Wish a Day on Twitter (and free research for the industry)

Sephora launched Sephora Claus on Twitter for the Holidays: "Tweet what you want from Sephora for the Holidays and we’ll grant one Sephora beauty wish each day until December 19th" (max $150 value). As of now, 30,895 wishes were submitted and 18 granted. There are 12 days left to go. Many people wonder about the value of Twitter for brands. This is a fantastic example on how to use Twitter for a purpose. Before making a wish, a large number of users had to visit Sephora’s website (I did!). Make your holiday wish and consider this type of campaign in the future.

PS: Brands should be all over this wish list to see what people want the most these days!! Fragrance, make up, skincare? Here is the beauty of socialweb tools…This is free research for any 3 year plan.

  1. Marialevi_normalmariaisarocker Dear @Sephora, All I want for the holidays this year is kinerase PhotoFacials Sun Damage Reversal System Introductory Kit . #SephoraClaushalf a minute ago from web
  2. 3087224_normalhalfbluesky Dear @Sephora, All I want for the holidays this year is urban decay box of potions. #SephoraClaus !less than a minute ago from web
  3. 12_normalshimey27 @Sephora, All I want for the holidays this year is Philosophy The Miracle Worker Kit! :)  #SephoraClaus1 minute ago from web
  4. Twitterprofilephoto_normalfourssns2 Dear @Sephora, All I want for the holidays this year is Urban Decay Book of Shadows Vol. II. #SephoraClaus1 minute ago from web
  5. N683760569_4082198_1232_normallaurendrews Dear @Sephora, All I want for the holidays this year is a Clarisonic Mia. #SephoraClaus3 minutes ago from web
  6. Default_profile_2_normalENoble1 Dear @Sephora, All I want for the holidays this year is Smashbox Lights, Camera, Action Blockbuster Kit.#SephoraClaus3 minutes ago from Sephora Claus
  7. Ls_3956_daphne_hair_fair_2_normalDaphneA Dear @Sephora, All I want for the holidays this year is Bare Escentuals bareMinerals Happiness Collection.#SephoraClaus5 minutes ago from web
  8. Twitterprofilephoto_normalNvr2Thn Dear @Sephora, All I want for the holidays this year is Bare Escentuals bareMinerals Pure Luxuries Collection.#SephoraClaus6 minutes ago from web
  9. N34102938_30710415_5120_normalKatieWallace7 Dear @Sephora all I want for the holidays is the Urban Decay Book of Shadows II! #SephoraClaus6 minutes ago from web
  10. Pic2_normalshellsuga Dear @Sephora, All I want for the holidays this year is the John Varvatos Artisan Gift Set. #SephoraClaus6 minutes ago from web
  11. Twitterprofilephoto_normaljessa1130 Dear @Sephora, All I want for the holidays this year is Clarisonic Mia SkinCleansing System. #SephoraClaus8 minutes ago from Sephora Claus
  12. Default_profile_6_normaljunoner Dear @Sephora, All I want for the holidays this year is Urban Decay Book of Shadows Vol. II. #SephoraClaus8 minutes ago from Sephora Claus
  13. Downsized_0523091220a_normalHeidi2CC Dear @Sephora, All I want for the holidays this year is Sephora Perfect 10 Brush Set. #SephoraClaus8 minutes ago from web
  14. Twitter_normalkaylamoo Dear @Sephora, All I want for the holidays this year is the Michael Kors Islands rollerball set. #SephoraClaus8 minutes ago from web
  15. Default_profile_1_normalglme Dear @Sephora, All I want for the holidays this year is a Zeno Pro Acne Clearing Device. #SephoraClaus9 minutes ago from web
  16. Linda_normalGabesMorenita Dear @Sephora, All I want for the holidays this year is Tarte Treasure Chest. #SephoraClaus9 minutes ago from Sephora Claus
  17. Photo-1_normalTiptoekisses Dear @Sephora, All I want for the holidays this year is T3 Plump Up The Volume Blowdryer Set. #SephoraClaus10 minutes ago from Twitterrific
  18. Beck1_normalwriterbecky12 Dear @Sephora, All I want for the holidays this year is Philosophy’s The Miracle Worker set. #SephoraClaus11 minutes ago from web
  19. Img00915_edited_normalSLyonesse Dear @Sephora, All I want for the holidays this year is T3 Pro Wet-Or-Dry Iron. #SephoraClaus11 minutes ago from Sephora Claus
  20. Photo_on_2009-09-12_at_13courtybourt Dear @Sephora, All I want for the holidays this year is d&g light blue. #SephoraClaus11 minutes ago from Sephora Claus

 

 

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Beauty Stat New Facebook App

Beauty Stat, an online beauty community destination, introduced this week the “first-of-its-kind”  Facebook application. The brainchild of industry veteran and visionary Ron Robinson, Beauty Stat is an innovative, non-biased, highly targeted expert driven community that connects women around beauty. Facebook provides them with a familiar environment to share, discuss, and engage in conversations about skin, make up, haircare, etc. The great insight for brands is the introduction of the concept of social product development. Beauty Stat offers a targeted forum for beauty companies to listen to customers talking about their brands and the opportunity to engage the network to output better, co-created products. Let’s hope companies get out of their comfort zone and try it out. I am already a fan (become a fan).

Here is an email interview with Ron:

1. Did you first launch a regular website then moved to a facebook app? I remember back in January/Feb signing up to Beautystat.com. Yes, I moved to a Facebook app because I saw a huge opportunity given Facebook’s tremendous growth.

2. Why did you decide to make the change? Was it a planned evolution? Yes, this was a planned evolution.  Facebook has nearly 350 million members worldwide.  More than half of those members are women. Facebook is an amazing platform that allows people to connect and share information with each other.  My vision for Beauty Stat is to allow women to connect and share information about beauty.  Facebook was a natural fit given our shared vision.

3. As the first app of its kind, how do you see Beauty Stat changing the face of beauty/cosmetics industry? Beauty Stat will have an effect on both consumers and brands. Consumers are overwhelmed and confused given the number of beauty products out on the market today. And they are skeptical about some of the strong claims being made as well.  Consumers are turning to each other for recommendations and testimonials before making a product purchase. Beauty Stat facilitates that communication on a much bigger scale. Brands are taking notice of this change in consumers and Beauty Stat allows companies to "listen" in on these conversations among consumers as well as expose their products in a zero bias environment.

4. How did you build your network of experts? How do they contribute? We look for experts who are willing to help educate our members. Those that are willing to give objective, expert advice.  Zero bias and no hard sell are part of the core values of Beauty Stat. We have a few more big name beauty experts that will be joining our roster soon as well.

5. Who helped you design the app? We created a partnership with a company called DotBox. They are a digital agency and marketing firm whose clients include Harry Winston, Henri Bendel and Cole Haan.

6. What are the main ways people can participate/be part of the community? Aside from exchanging advice with other members, the feature that members are really excited about is the ability to connect with one of our beauty experts. Members can email them questions directly as well as have live chats with our beauty experts. Soon we will be offering this service through live video streams as well.  

7. What is your business model? We provide beauty manufacturers with the ability to test new product concepts and advertising with consumers of different demographics and shopping habits.  We give consumers the ability to have a say in the new products that will be coming out and brands can use their feedback to make better products.

8. How can brands be part of Beauty Stat? Will they send you products for review? Brands can also sponsor product giveaways.  My expert beauty team reviews these products first and then we send them to our members to get their feedback.

9. You already got a nice following (in how many days did you get to over 500 fans)? We are really excited about the response since we just launched this week. 

10. Additional coverage:

 

Beaut Stat on Facebook

 

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Cosmetics and Beauty iPhone Apps

Given the high touch of the cosmetics industry, many people wonder how a phone application could be relevant to most businesses. While at FIT’s Cosmetics and Fragrance Masters program, we proposed a phone application as part of our graduation Capstone back in May 2008. We envisioned that people would use their phones to track fitness, beauty and nutrition and receive recommendations based on recorded behavior. Within 2 years, iPhone apps became very popular and are slowly becoming a major communication tool for beauty brands. Here is list of a few applications that are being talked about (visit iTunes to download any of them):

Good Guide – free (via ipodrepairs.net): "Rates beauty products from 1 to 10 so that you can evaluate the credibility of the company." 

Beauty – $1.99 (via freshapps.com): "This application computes the Beauty Factor of a frontal face." 

iStylish – $2 (via geeksugar.com): Makeover app.

ColorTry – $0.99. (via allure.com): "Take a picture with your iPhone and then try out different hair colors."

Sally’s Salon – $0.99 (via allure.com):  Game format. You’re a salon owner, directing your clients from shampoo station to haircut chair to blow-dry to cash register. 

Dermalogica – free: Prescription tool.

 

Have you used any of these? Can you recommend other tools?

 

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Bliss: From Kilgore to LVMH to Starwood to Steiner

Interesting trajectory for a brand that was dreamed up by  celebrity facialist Marcia Kilgore (check out her house in London) in the early 90s. Seventy percent of the brand was sold by Kilgore to LVMH in 1999 for an estimated $30 million. In 2004, LVMH sold its share to Starwood Hotels & Resorts Worldwide Inc., which according to Moody’s paid around $25 million for the brand. Five years later, Starwood is divesting Bliss for $100 million to Steiner Leisure Limited, a spa and salon operator established in 1901 (126 cruise ships and in 51 resort spas and two luxury day spas.) As part of the deal (expected to close before the end of the year), Bliss and Remède spas and amenities will remain exclusive to Starwood for the hotel category (W Hotels and St. Regis Hotels). Three different owners in 10 years is quite a challenge for any brand, but each played an important role in establishing a global presence and following for this NY staple. Steiner looks like a good place to land, the only challenge may be their corporate cultures given that everything else seems to be very complimentary.

Bliss Snapshot (from WWD):

Brands: Bliss and Remède

Number of locations in the US:  13 freestanding and hotel spa locations in the U.S. (Remède has four U.S. spas.)

Number of doors in the US: 825 (includes Bloomingdale’s, Macy’s, Neiman Marcus, Nordstrom, Saks Fifth Avenue, Sephora and independent boutiques)

International doors: 100 international doors (includes Harrods and Harvey Nichols)

International spas: 4 Bliss spas and Remède spas

Additional channels: e-commerce and catalogue businesses

Conversations on Twitter:
  1. Mirror_girl_normalBlissSpa @lmdupont Hello! We’re staying in the current W hotels and for future hotels, stay tuned!about 2 hours ago from HootSuite
  2. Mirror_girl_normalBlissSpa @FarfsGirl Hello dahh-ling! No worries, our services will remain blissful!about 2 hours ago from HootSuite
  3. 78001694_normalmakeupblogging @sfriohon if you love those fragrances you should try @Blissspa Bliss body wash and lotion in Vanilla Bergamount….amazing!!about 9 hours ago from web
  4. Nat2_normalnatjchen RT @BlissSpa: Hey Blissers! Check out our big news! Steiner Agrees to Buy Bliss for $100M – WWD.com:http://bit.ly/4ltNa2about 10 hours ago from UberTwitter
  5. Imgp0679_normalLStout RT @BlissSpa: Hey Blissers! Check out our big news! Steiner Agrees to Buy Bliss for $100M – WWD.com:http://bit.ly/4ltNa21 day ago from TweetDeck
  6. Completelook2__2__normalbrunetteandpink @BlissSpa Congrats!1 day ago from web
  7. Anoush_botanicals_and_organics_logo_normalAnoushBotanical Steiner Leisure to pay $100M for @BlissSpaStarwood Hotels+Resorts http://bit.ly/nuGQ2 #beauty #spa via@jensbeautybytes1 day ago from web
  8. Lisaann_normallmdupont @BlissSpa does that mean no more bliss at W hotels? ; <1 day ago from web
  9. Uptosomething_normalglossmenagerie RT @BlissSpa: Hey Blissers! Check out our big news! Steiner Agrees to Buy Bliss for $100M – WWD.com:http://bit.ly/4ltNa21 day ago from TweetDeck
  10. Mirror_girl_normalBlissSpa Hey Blissers! Check out our big news! Steiner Agrees to Buy Bliss for $100M – WWD.com: http://bit.ly/4ltNa21 day ago from web
  11. Twitterprofilephoto_normalFeteFestaFiesta Oops! At @BlissSpa amazing! Now private dinner in my suite by Chef Mario… #ilovemyjob2 days ago from Echofon
  12. Snoopy_normalkreative @Lawyer_Girl U shld B more jealous….i won the weekly wish @wscottsdale…..but it’s not like they aren’t always offering 20% off @blissspa2 days ago from web
  13. Twitter_pic_normaljensbeautybytes Steiner Leisure will acquire @BlissSpa from Starwood Hotels and Resorts for a pretty penny price of $100M:http://bit.ly/nuGQ2 #beauty #spa2 days ago from web
  14. Vegaspost_normalmiss__chris 10 days!!!! booking my @blissspa pre-travel appointments :) 2 days ago from UberTwitter
  15. October_inc_normalIncentive_Mag Starwood Hotels has agreement in place to sell Bliss spa brand http://bit.ly/QbHzj #blissspa #starwoodhotels3 days ago from web
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Sampling: Resealable packaging options

Sampling is a very interesting aspect of the beauty industry. On the one hand, it is a must given that people like to try products before they buy. On the other hand, they can be very expensive, require additional logistics and are hard to track. Single use packettes seem to be one of the most popular formats, however we don’t think most companies realize that they may not be the best option for their business. We recently conducted a survey and learned that many people find packettes messy and wasteful. So we have decided to look out for alternatives. An interesting option was developed by Cofatech, a French sampling manufacturer. Cosm’in is a flat sachet with a resealable cap on one side that allows for multiple uses.  Indigo by Valois will be producing, marketing and selling Cosm’in. 

Cosm'in

Picture courtesy of Premium Beauty News

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Harajuku Lovers Innovative Strategy

Insight by Leah

It’s clear that since the economic downturn, fragrance sales have taken a nose dive.  Combined with the fact that the market is saturated with new fragrance launches every week, this sector is in desperate need of some help – and soon.  As consumers decide either to not purchase or to stick with dependable classics, marketers are scrambling to determine what appeals to consumers – and the answer is packaging and even storytelling.  One of the more successful recent fragrance launches was Coty’s Harajuku Lovers line (obviously the packaging influence came from Gwen Stefani who partnered with Coty for this fragrance).  Consumers loved the mini-dolls that each came with their own "personalities" and distinctive scent, and Coty offered the option of purchasing each doll separately, or in a collectible five-pack.  Coty is re-launching the line again this winter with a twist – each girl will be bundled up for the cold weather.  Coty has even suggested that at some point consumers may be able to order wardrobe changes for their fragrance dolls.  Coty combined unusual and even risky packaging with a great, personalized story, and also created a special website for the launch and as an ongoing way to engage consumers (http://www.hlfragrance.com/).  The site includes videos and music for each girl inspired by Stefani.  In a stale and crowded market, Harajuku Lovers engaged and inspired consumers.

Check out the girls in their winter gear!

 

 

 

  

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L’Oreal Paris Packaging Innovation: New Roll’on Accord Parfait

Insight by Andrea

Product developers are always asked to look at other industries for inspiration. Most products are a variation sur le même thème presented in stock packaging (mostly because tooling costs are prohibitive for most small and medium companies). So we have mostly relied in larger companies to lead the way in breaking the rules and it seems that L’Oreal is about to change the way foundation (and potentially other make up) will be applied by future generations. We have been painting houses with rollers forever, how didn’t anyone do it before? The new Roll’on Accord Parfait compact foundation is the latest innovation by L’Oreal and Alcan featuring a mini roller of 10 mm. According to Premiumbeautynews.com the roller "can just take the right amount of product and apply it in a perfectly uniform way, creating what specialists call a flawless effect with no overloading." Michel Limongi, creative director for Alcan Packaging Beauty, was the mastermind behind the custom made tool that is a perfect complement to the formula. Below is the ad created for the UK  market (seems to have launched there already) and the behind the scenes version with Eva Longoria and Evangeline Lilly. The product was launched is slated for a global launch but we were unableto locate dates for the US debut.

UK ad:

Behind the Scenes:

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Yon Woo: Refillable airless cosmetic packaging

Yon Woo: Refillable airless cosmetic packaging
 

Insight by Andrea

Yon Woo is well known in the cosmetics industry for its airless packaging. This year they introduced a new concept of refillable packaging to HBA. Daniel Cha, explained that companies can now offer a high end packaging that can be easily refilled by replacing the inside of the container.  Bottles are easy to open and have a medical look and feel. This is a great option for skincare brands. One may think that high end and refill don’t go together, this is a great alternative for technology driven brands that want to avoid packaging waste.

Refillable Packaging2 Sizes

 

 

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Korres partners with J&J in the US

Korres partners with J&J in the US

Insight by Andrea

Korres, an Athens  based, natural skin care line, distributed in 400 Sephora and Whole Food doors plus 2 stand-alone stores signed a licensing deal with J&J. Korres global sales are $85 million with 80% generated in Greece. Co-Founder George Korres believes J&J can take Korres to the next level. The deal gives full control to J&J in the US. According to the article published by WWD, J&J is tapping in prestige and Korres will not go mass. The deal also gives J&J rights to Kings and Queens, a lesser known brand owned by Korres. We have been seeing a strong trend of prestige brands experimenting with mass. On the other hand, CPG companies want to play on prestige grounds. The deal seems like a smart way for J&J to learn about the segment then decide what to do next. The risk lies with Korres by giving up full control. If it works, there will be lots of loyalties, if it doesn’t Korres may not mean much if 5 years. Let’s not forget how P&G just discontinued Max Factor. Having said that, we hope it is very successful for both parties as Korres offers fantastic products and amazing packaging.

Posted in Brands, Natural | Leave a comment

Tabu – Brand Revival

Insight by Leah

Tabu, that fragrance that reminds everyone of the 1970’s, recently won the best mass-market, drugstore, budget or direct-sell fragrance in the 9th Annual Basenotes Awards.  This Dana Classics fragrance has been going through somewhat of a brand revival, and has been mainly focused on building an online following (check out the Facebook page) to grab consumer focus.  As with any brand revival, it’s always difficult to tap into consumer memories, and to build a customer base off of select brand memories.  However, the Tabu approach has been interesting to date, and may eventually offer a model for other, older brands that want to reach a new audience.

A few things that Tabu can begin to do to expand their potential:

1. Listen to their consumers – it would be great for consumers to have an active forum where they could add comments and suggestions for the brand – on everything from packaging to slight fragrance changes.  These conversations can take place on a brand blog or even on the Facebook page.

2. Create or build a new compelling message to consumers – when reviving a brand, it’s not enough to "rest on your laurels."  Tabu needs to update their 1970’s image and tagline to be relevant for the current market.

3. Explore other distribution channels – despite some initial forays online, my guess would be that Tabu is still mainly sold through corner drugstores.  Why not open up to other channels including HSN or other online channels?

What are your thoughts on Tabu or on brand revival?

 

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